Tenant information & costs

Costs applicable

A holding deposit will be due at initial stage of application in order to reserve the property, equivalent to one week’s rent. This is calculated as follows: (1 Month rent x 12 months ) / 52 weeks. This will be withheld if any relevant person (including guarantor(s)) withdraw from the application/tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing). Once your tenancy is confirmed and your AST is signed, this holding deposit will contribute towards the first month's rent which will be required prior to move in as well your security deposit.

Security Deposit

Security Deposit (per tenancy. Rent under £50,000 per year) — Equivalent to five weeks’ rent
This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (per tenancy. Rent of £50,000 or over per year) — Equivalent to six weeks’ rent
This covers damages or defaults on the part of the tenant during the tenancy.

Utilities

You will be responsible for the payment of telephone, gas, water and electricity accounts at the property during your tenancy, as well as the council tax. It is the tenant’s responsibility to notify the relevant companies and the local authority that you are moving into/out of the property. The tenant is also responsible for ensuring that a valid television licence remains in place for the duration of the tenancy.

Unpaid Rent

Rental payments overdue by more than 14 days will be subject to interest at the rate of 3% over the Bank of England Base Rate calculated from the date the payment was due up until the date payment is received.

Tenant protection

Wyndham Residential is a member of Client Money Protect, which is a client money protection scheme, and also a member of The Property Redress Scheme, which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly.

Complaints procedure

If you are dissatisfied with Wyndham Residential’s service, please send your written complaint to Wyndham Residential, Suite 40, 4 Spring Bridge Road, London, W5 2AA alternatively, you can send an email to info@wyndhamresidential.co.uk. This will be acknowledged within three working days of receipt. A formal written response will be sent to you within 15 working days. This letter will confirm that you are entitled, if dissatisfied, to refer the matter to The Property Redress Scheme.